Your satisfaction is important to us! If you are not completely satisfied with your purchase, you may be eligible for a return, refund, or exchange under the following conditions.
You may return any item within 30 days of delivery, provided that the item is unused, in its original packaging, and in the same condition as when you received it. Please note that custom or personalized products cannot be returned unless they are damaged or defective.
Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card companyit may take some time before your refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us at support@defendservice.shop.
If you need to exchange an item for a different size or color, please contact us at support@defendservice.shop. We will provide you with instructions on how to return the original item and place a new order for the replacement.
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
If your product arrives damaged or defective, please contact us within 48 hours of receiving the item, and we will arrange a replacement or refund.
To initiate a return, please contact our customer support team at support@defendservice.shop. Include your order number, a description of the issue, and any supporting photos (if applicable). Once your return is approved, we will send you further instructions.
If you have any questions about our return or refund policies, please contact us or email us at support@defendservice.shop.